🔁 Exchange & Returns Policy
At VOIRAH, customer satisfaction is at the heart of what we do. If for any reason you're not completely happy with your purchase, we’re here to help. Please read our Exchange & Returns Policy below for all the details.
📅 Return & Exchange Timeframe
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You may return or exchange an item within 7 days from the date you receive your order.
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Items returned after 7 days will not be accepted.
✅ Conditions for Return or Exchange
To be eligible for a return or exchange, the item must be:
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In its original condition
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Unworn, unwashed, and unused
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With original tags and packaging
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Not damaged or altered
Returns that do not meet these conditions may be refused or subject to a restocking fee.
❌ Non-Returnable Items
The following items cannot be returned or exchanged for hygiene and quality control reasons:
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Scarves and hijabs
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Items marked as Final Sale
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Gift cards or promotional items
🔄 How to Request a Return or Exchange
To initiate a return or exchange:
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Contact our support team at
📧 Support@voirah.store
📞 Or call us at +966 53 246 8797 (Sat–Thu, 9 AM – 5 PM) -
Provide your order number, the item(s) you want to return, and the reason.
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We will respond with instructions and return address details.
Please do not send your items back before contacting us.
🚚 Return Shipping
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If the return is due to an error on our part (wrong item or defect), we will cover the return shipping costs.
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For other reasons (e.g. change of mind, wrong size), the customer is responsible for return shipping.
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You may use any courier of your choice, but we recommend using a tracked service.
💳 Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approved returns will be refunded via the original payment method within 5–7 business days.
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Shipping charges (if any) are non-refundable unless the return is due to our error.
🔁 Exchanges
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Exchanges are processed once the returned item has been received and inspected.
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If the requested item is out of stock, a refund or store credit will be offered.
📦 Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us immediately within 48 hours of receiving your order. We’ll prioritize fixing the issue for you.
📝 Important Notes
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Please ensure the return package is securely sealed to avoid damage in transit.
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VOIRAH is not responsible for returns lost in transit if shipped without tracking.
🤝 We're Here to Help
For any questions, feel free to contact us:
📧 Support@voirah.store
📞 +966 53 246 8797 (Sat–Thu, 9 AM to 5 PM)
Thank you for shopping with VOIRAH — where elegance meets trust.
