Frequently Asked Questions
Shipping & Delivery
How long does shipping take in Saudi Arabia?
Shipping takes approximately 3 working days across all regions of Saudi Arabia.
Is shipping free?
Yes, delivery is free for all orders over 70 SAR.
Which courier companies do you use?
We work with trusted local and international delivery services to ensure fast and secure delivery.
Can I track my shipment?
Yes, once your order is shipped, you’ll receive a tracking number by email or SMS.
Do you offer express delivery?
Currently, we only offer standard delivery. Express shipping may be introduced soon.
Do you deliver on weekends?
Deliveries are made from Saturday to Thursday, 9:00 AM to 5:00 PM. No deliveries on Fridays.
What if my order is delayed?
If your order is delayed beyond 3 working days, please contact us at +966532468797 or Support@voirah.store.
Can I change my shipping address after placing an order?
Contact us within 12 hours to update your shipping address before your order is dispatched.
Do you ship internationally?
At the moment, we only ship within Saudi Arabia.
What happens if I’m not home at the time of delivery?
The courier will contact you to reschedule the delivery at a suitable time.
Product Information
Are your products made with high-quality materials?
Yes, we use premium fabrics and materials sourced ethically and sustainably.
How do I know which size to order?
Please refer to our size chart available on each product page or our dedicated "Size Guide" section.
Are the colors in product photos accurate?
We do our best to represent colors accurately, but lighting and screen differences may cause slight variations.
Will an item be restocked?
If a product is out of stock, you can sign up for restock alerts on the product page.
Are your designs exclusive?
Yes, our styles are curated and limited in quantity for a unique experience.
How do I care for my garments?
Each product includes care instructions. We recommend hand-washing or using a gentle machine cycle.
Do you offer modest fashion options?
Absolutely. Our collection is inspired by modern modest fashion trends with elegance and comfort in mind.
Can I request custom sizing?
Currently, we do not offer custom sizes but we are working on offering this service soon.
Are the accessories included with outfits?
Accessories shown in product photos are for styling purposes unless stated otherwise in the description.
Are your products suitable for all seasons?
We design seasonal collections. Please check the product description to ensure suitability for your weather.
General Questions
How can I contact customer service?
You can call us at +966532468797 (Saturday to Thursday, 9 AM – 5 PM) or email Support@voirah.store.
Can I modify or cancel my order?
Orders can only be modified or canceled within 12 hours of placing the order.
Do you have a physical store?
We are an online-only boutique, allowing us to offer premium fashion at better prices.
Do you offer gift packaging?
Yes, we offer elegant gift packaging options at checkout.
Can I use a discount code?
Yes, you can enter your discount code at checkout. Only one code can be used per order.
How do I sign up for the newsletter?
Scroll to the bottom of the homepage and enter your email. You'll receive 10% off on your first order!
What payment methods do you accept?
We accept Mada, Visa, MasterCard, Apple Pay, and STC Pay.
Is my payment information secure?
Yes, our store uses secure encrypted payment systems to protect your information.
Do you offer returns and exchanges?
Yes, please visit our Returns Policy page for full details.
Can I return sale items?
Unfortunately, sale items are final and cannot be returned or exchanged unless damaged.
